Refund policy
Effective date: 16 March 2026
We want you to shop with confidence at Screen Juice. This policy explains your rights and our process for returns, cancellations and refunds.
1. Your right to cancel
If you are a consumer purchasing online, you have the right to cancel your order within 14 days after the day you receive your goods.
To exercise your right to cancel, you must notify us within that 14-day period by emailing info@screenjuice.co.uk with your order number and a clear statement that you wish to cancel.
Once you have told us you want to cancel, you must send the goods back to us within 14 days.
2. Change-of-mind returns
We accept change-of-mind returns in accordance with your legal rights, provided that:
-
the return is requested within the cancellation period set out above
-
the items are returned unused and, where applicable, in their original packaging
-
the goods are in a resaleable condition, subject to your right to inspect them as you would in a shop
Unless the item is faulty, damaged, incorrect, or we have agreed otherwise, you are responsible for the cost of returning the goods.
3. Refunds for cancelled orders
Once we receive the returned goods, or you provide evidence that you have sent them back, we will process your refund without undue delay and within 14 days.
We will refund:
-
the price you paid for the goods
-
the basic outbound delivery cost you paid, if required by law
We may reduce the refund if the value of the goods has been diminished by handling beyond what is necessary to establish their nature, characteristics and functioning.
4. Faulty, damaged or incorrect items
If your goods are faulty, damaged, not as described, or otherwise do not conform to the contract, please contact us at info@screenjuice.co.uk as soon as possible.
Where goods are faulty or not as described, you may be entitled to a repair, replacement, price reduction or refund depending on the circumstances and timing of the issue.
Nothing in this policy affects your statutory rights.
5. Short-term right to reject
If goods are faulty, you may have a short-term right to reject them and claim a refund within 30 days of delivery in accordance with applicable consumer law.
6. Non-returnable items
We may refuse returns where an item has been opened, used, or is not suitable for resale, where this is permitted by law.
This does not affect your rights if the goods are faulty, damaged or not as described.
For hygiene, safety or product integrity reasons, we may not accept returns of sealed goods once they have been opened, unless they are faulty, damaged or not as described.
7. How to start a return
To request a return, email:
Please include:
-
your full name
-
order number
-
email address used for the order
-
reason for return
-
photographs, if the item is faulty, damaged or incorrect
We will reply with the return instructions and return address.
8. Return address
Returns should not be sent back without first contacting us.
Return address: Autochem Ltd, Ridings Farm, Hayeswood Road, Timsbury, Bath, BA2 0HH
9. Refund method
Refunds will be made to the original payment method used for the order unless otherwise agreed.
10. Exchanges
We do not currently offer direct exchanges. If you would like a different item, please return the original item in accordance with this policy and place a new order.
11. Contact us
If you have any questions about returns or refunds, please contact:
Email: info@screenjuice.co.uk
Postal address: The Island House, Midsomer Norton, BA3 2DZ